The Role of Enjoyment in Chatbot Usage for Customer Service. Value : Jurnal Manajemen dan Akuntansi, [S. l.], v. 21, n. 1, p. 93–110, 2026. DOI: 10.32534/jv.v21i1.8530. Disponível em: https://www.e-journal.umc.ac.id/index.php/VL/article/view/8530. Acesso em: 20 oct. 2026.